Support.
Need help with FITS? Email [email protected] and we’ll get back to you within two business days.
Questions
How do I delete my account?
In the app, open Me and tap Delete account. You can also email us from the address on your account. Deleting your account removes your body photo, finds, try-ons, asks and messages, and can’t be undone.
Where are my try-ons?
In Me, under Try-ons. Each find also shows the try-ons you made from it. Deleting a find deletes its try-ons. Try-ons made in an earlier version of FITS, before finds, were deleted on October 6, 2026.
Who can see my body photo and try-ons?
Only you. A try-on is seen only by the friends you put it in an ask for, and your body photo itself is never shown to anyone.
How do friends work?
In Friends, tap Find friends and search their handle. They see your request and can accept or decline. To unfriend someone, find them in your friends list and tap Unfriend.
How do I invite a friend who isn’t on FITS?
In Friends, tap Invite friends and share your link however you like. When they tap it they get FITS, and once they’ve signed up and tapped Add friend you’re friends straight away. A link works for seven days or ten joins; stop it any time in Your friends.
How do I hide someone?
In Friends, tap Hide next to their handle (in your friends list or in search). You stop being friends, they can’t find you, send you a request or see your asks, and you don’t see theirs. They aren’t told. To undo it, open Me and tap Unhide under Hidden.
How do I ask friends which one?
On a finished try-on, or on something you found that can’t be tried on, tap “Ask friends”. Add up to three more from your finds, pick friends (or All friends), and add a question if you like. With two or more, your friends can vote; you see who picked what.
Who sees my ask?
Only the friends you picked, while you’re still friends. They see your try-ons as rendered, face included, and the photos of products you added. They see where something is from only if you share it. Nothing in an ask is public.
How do I take someone off an ask, or delete it?
Open the ask, tap •••, then “Remove @handle” or “Delete ask”. To report a message on an ask, tap ••• on the message and choose a reason.
Why do I need to be 18?
FITS is 18+ for now. We ask for your date of birth when you join, and accounts for anyone under 18 are deleted.
Does FITS earn money from store links?
Not today. If that changes, we’ll update our Privacy Policy first.
Something else?
Email [email protected]. To report a message on an ask, tap ••• on it and choose a reason.